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Help with accounts and logging in

Help with accounts and logging in


How do I log in to Office 365? 

You can access the following apps from Office 365:
  • Outlook on the Web
  • Word, Excel and PowerPoint Office Apps 
  • SharePoint
  • OneDrive

and more.

Please note: when logging into Office 365 for the first time from a personal device remember to check that you are logged in with your University of Sunderland account, to be sure you are getting the right access. 
To log in to Office 365:
  • Go to: https://www.office.com/
  • Click sign in and enter your email address in the space provided in the format: xx0xxx@student.sunderland.ac.uk
  • Enter your password and click Sign in
  • You will be asked if you want to stay signed in - We recommend that you click No. 
  • Your Office 365 dashboard will open. 

Resetting your password

You can change your password at any time using the Password Reset service, as long as you have provided your security data.

If you do not know your security question and answer and you have not already registered your personal email address with the University then please contact the IT Service Desk.

Your password

Your new password will need:

  • at least one UPPER case letter
  • at least one lower case letter
  • at least one number
  • have at least eight characters

Please consider the following guidance when choosing a password:

  • use a mixture of characters, UPPER- and lower-case letters, numbers and other characters such as ) ( > < * & ^ % $ , but not a space : or |
  • Do not use words that are in dictionaries, even with numbers substituted for letters.
  • Do not use names or other words that people can associate with you.
  • Keep your University password different from other passwords or PINs you use.
  • Change your password regularly. 
  • Change your password immediately if you suspect someone else knows it. 

IT Support - Top Student FAQs

Some of the common questions and queries we've been asked so far are available within the IT Support - Top Student FAQs area.