You may have heard from news reports over the last 48 hours, a new computer vulnerability, known as ‘Heartbleed’ has been uncovered.  The University of Sunderland takes the security of its computer systems and the information stored on them extremely seriously and it wants to assure its members, both staff and student, that the University IT Systems are “not” affected by this vulnerability.  As news reports and IT Security Industry specialists are reporting, this is a vulnerability that has the potential for people with malicious intent to obtain username/passwords and other types of secure business information stored on unprotected websites. It is important to understand that not all organisations are affected by this vulnerability, and companies such as Google and Amazon have already released guidance on what to do if you have an account with them. 

The University advises that if you have concerns over the security of other online services you use, please contact those companies and organisations directly to obtain guidance on how to secure your accounts with them. 

More information on the vulnerability can be found at: 

If you have any questions regarding this vulnerability please contact the IT Servicedesk on 0191 515 3333.



The Fix IT Zone Desk in Murray Library will close on Friday 11th April at 2 p.m. and will re-open on Wednesday 23rd April at 10 am.

During this time, students are welcome to log their enquiries at, call us on 0191 515 3333 or visit us in Unit 1, Tech Park between 09:00 hrs and 16:30 hrs. 


My University Account provides information on core account services including your email, Filestore, your account and password and your Campus Card.

Here you will find a number of useful easy to follow user guides relating to a number of our IT systems, including connecting to the Wi-Fi service or how to print.

The University provides a wide range of facilities to aid your study or work, you have a responsibility to ensure you use these facilities in a responsible manor, find out more details here.

Find out information regarding the University's open access machines, as well as information on how to use your personal devices on Campus.

Here you will find the best place to get the support you need, whether that is access to the IT portal, or if it is building specific support information.

The University has a number of ways of keeping you and your information safe on line, such as our firewalls and anti-virus systems, find some best practice advice to stay secure.


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