My IT Support

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Fix IT Zone - Opening Hours

The Fix IT Zone Desk in Murray Library will close on Friday 11th April at 2 p.m. and will re-open on Wednesday 23rd April at 10 am.

During this time, students are welcome to log their enquiries at, call us on 0191 515 3333 or visit us in Unit 1, Tech Park between 09:00 hrs and 16:30 hrs. 


My University Account provides information on core account services including your email, Filestore, your account and password and your Campus Card.

My University Account

Here you will find a number of useful easy to follow user guides relating to a number of our IT systems, including connecting to the Wi-Fi service or how to print.

My User Guides

The University provides a wide range of facilities to aid your study or work, you have a responsibility to ensure you use these facilities in a responsible manor, find out more details here.

My Responsibility

Find out information regarding the University's open access machines, as well as information on how to use your personal devices on Campus.

My Computer

Here you will find the best place to get the support you need, whether that is access to the IT portal, or if it is building specific support information.

My Support

The University has a number of ways of keeping you and your information safe on line, such as our firewalls and anti-virus systems, find some best practice advice to stay secure.

My Security


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