International Student Support (ISS) are a team that helps international students with immigration queries by providing expert advice and guidance. ISS advise on Tier 4 (General) and Start-up visa applications. ISS will check supporting documents to ensure that your visa application fulfils the necessary criteria to be granted a visa within the rules of the Home Office. ISS are trained by the UK Council for International Student Affairs (UKCISA) and are regulated by the Office of the Immigration Services Commissioner (OSIC).
To view ISS’s assigning a CAS policy please click here:
The service that ISS provide is free of charge.
- Advice and guidance on Tier 4 (general) visas for enrolled students Guidance through Tier 4 General applications in and out of the UK
- Guidance through the Start-Up Visa process in the UK
- Advice on student dependent visa
- Guidance on change to academic status Guidance on BRP checking
- Guidance on police registration
- Advice on working rights in the UK during and after studies
For more information on services available from our International Student Support Team, please visit www.sunderland.ac.uk/internationalstudentsupport
Compass is the University's portal for all enquiries. No matter how big or small your question is, Compass will be able to help. You'll be able to take a look at handy FAQs, book appointments, update your personal records along with submit enquiries for any questions you may have and be up to date with what's happening every step of the way.
Once you have submitted an enquiry, you will be kept up to date with what's happening and will be able to track your enquiry all the way to it's resolution. You'll receive email notifications on your enquiry everytime there's an update, whether this is notes or whether your ticket has to be transferred to another team within the University to be answered. This email notification will go to your student email account.
Once you open your enquiry, your 'Ticket History - Notes' tab will show you everything that's been going on, meaning you'll always be kept in the loop. You'll also have access to all your enquiries that have been resolved, so if the problem ever comes back up, you'll know what to do.
Compass UoS App
It's now even easier to keep track of your enquiries, view our FAQs or book appointments via the Compass UoS mobile app. If you have a smartphone, simply download the Compass App from the App Store or Google Play. You'll receive handy notifications on any of your open enquiries and will always be able to contact us directly through the app itself.
You can also access the Compass directly through the UoS app. Simply look out for Compass on your menu.