Estates & Facilities (Customer Services)

If you would like to contact Estates & Facilities to give us your feedback on any of our services or speak to a member of our team you can do so using the contact details below:

Estates and Facilities Helpdesk (0191) 515 3366 or

Estates & Facilities Helpdesk


Estates & Facilities Helpdesk staff can assist you with the following services:

RepairsIf you find anything is broken or damaged please contact the Estates and Facilities Helpdesk where the repair will be logged with Maintenance Service.
Move TeamIf you would like an item(s) or object moved, please complete the CAMS form.
Disposal of Electrical ItemsIf you require electrical items to be disposed of please enter the details on the CAMS form. 
Room Bookings

Please Provide: Dates, times, number of attendees, event title, preferred location and any additional requirements such as AV. 

Please email your room booking requirements to

Car Parking Enquiries

For general car parking enquiries please contact or ring 3366

Out of Hours Access
Vending FaultsVending customers should report all vending faults to the location point indicated on the information panel on each machine. 
Key & Lock Ordering Form

If you would like to order a replacement key or lock, please click here

Contact Information 

Estates & Facilities Helpdesk:(0191) 515 3366

Opening Times: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 4:30pm 

Please Note:      This service is unavailable during University closure days. 

Service Standards

Estates & Facilities sets targets and standards to ensure high and consistent service levels are maintained.

Please see service standards below:

Estates & Facilities Maintenance Service: Maintenance Service Standards  

Accommodation Services: Accommodation Service Standards

Childcare: Childcare Service Standards

Helpdesk: Helpdesk Service Standards

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