If you would like to contact Estates & Facilities to give us your feedback on any of our services or speak to a member of our team you can do so using the contact details below:
Estates and Facilities Helpdesk (0191) 515 3366 or firstname.lastname@example.org
Estates & Facilities Helpdesk
Estates & Facilities Helpdesk staff can assist you with the following services:
|Repairs||If you find anything is broken or damaged please contact the Estates and Facilities Helpdesk where the repair will be logged with Maintenance Service.|
|Move Team||If you would like an item(s) or object moved, please complete the CAMS form.|
|Disposal of Electrical Items||If you require electrical items to be disposed of please enter the details on the CAMS form.|
Please Provide: Dates, times, number of attendees, event title, preferred location and any additional requirements such as AV.
Please email your room booking requirements to email@example.com
|Car Parking Enquiries|
For general car parking enquiries please contact firstname.lastname@example.org or ring 3366
|Out of Hours Access||Click here for Out of Hours Access form|
|Vending Faults||Vending customers should report all vending faults to the location point indicated on the information panel on each machine.|
|Key & Lock Ordering Form|
If you would like to order a replacement key or lock, please click here
|Estates & Facilities Helpdesk:||(0191) 515 3366|
Opening Times: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 4:30pm
Please Note: This service is unavailable during University closure days.
Estates & Facilities sets targets and standards to ensure high and consistent service levels are maintained.
Please see service standards below:
Estates & Facilities Maintenance Service: Maintenance Service Standards
Accommodation Services: Accommodation Service Standards
Childcare: Childcare Service Standards
Helpdesk: Helpdesk Service Standards