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From 2017-10-23 due to the launch of the new wireless system we need to make some changes, and one of those is to remove any existing eduroam profiles from your device(s).  To do so please follow the instructions below for you your device.

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titleWindows 7

 

Step 1

 

Click Start > Control Panel, Select Network and Internet, and then click Network and Sharing Centre.

 

Step 2

 

In the task list, Select Manage Wireless Networks.

 

Step 3

 

In the Network table, please select eduroam and Click Remove.

 

Step 4

 

You may see a warning dialog box, just Click OK.

 

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titleWindows 8 & 8.1

 

Step 1

 

Hover over the Sidebar on the Right of the screen.

 

Step 2

 

Click Settings, Select Change PC Settings.

 

Step 3

 

Click Network > Connections.

 

Step 4

 

Under WiFi Click Manage Known Networks.

 

Step 5

 

Select eduroam from the list and Click Forget.

 

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titleWindows 10

 

Step 1

 

Click Start > Settings.

 

Step 2

 

Click Network & Internet then Click WiFi.

 

Step 3

 

Click Manage Known Networks.

 

Step 4

 

Select eduroam from the list and Click Forget.

 

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titleWindows Phone

 

Step 1

 

Navigate to Settings. Tap on Wi-Fi.

 

Step 2

 

Tap on the “advanced” button.

 

Step 3

 

Under the “Known networks” tap and hold on eduroam.

 

Step 4

 

The context menu to “delete” the network will appear. Tap on “delete”.

 

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titleApple OS X

 

Step 1

 

Click the Apple menu then Select System Preferences.

 

Step 2

 

Under Internet & Wireless, Click Network.

 

Step 3

 

Select AirPort/Wi-Fi, and then Click Advanced.

 

Step 4

 

Under the AirPort tab, Select eduroam from the list and then Click the “-” button. Then Click OK.

 

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titleApple iOS

 

Step 1

 

Click Settings, then Click General.

 

Step 2

 

Select Profile then Select eduroam from the list.

 

Step 3

 

Click Delete Profile and enter your pin number.

 

Step 4

 

Click Delete again.

 

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titleAndroid

 

Step 1

 

From the menu Select "Settings" and go to "WLAN".        

 


 Step 2

 

Hold down on eduroam and Select forget network from the popup that appears.

 

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titleOther Devices

 

If your device is not listed above or you are having issues with removing the old eduoram profile please contact the University IT Service Desk on extension 3333 internally or 0191 515 3333 externally and they will be happy to help.

 

 


 

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titleHow to access eduroam?

The eduroam(UK) service provides an infrastructure that allows Sunderland users, to use their own credentials to gain wireless network access when visiting participating organisations. A list of participating organisations can be found here. If you are trying to connect at another University your user id becomes userID@sunderland.ac.uk (ab0abc@sunderland.ac.uk) or userid@student.sunderland.ac.uk (ab0abc@student.sunderland.ac.uk) and your password is your University account password.

Prior to attempting to connect to the wireless network, visitors should first read the IT Regulations & Acceptable Use Policy. All connections to our network are bound by these policies and by joining our network you agree to adhere to these regulations.

The eduroam(UK) service is available in all locations across campus where the wireless service is available.

The Service Set Identifier (SSID) for eduroam(UK) access is "eduroam" and this will need to be used when connecting to the network.  Please connect to the eduroam service using WPA2/AES as the encryption settings, all previous settings are no longer valid.

 

Note
Users with University of Sunderland credentials (userID@sunderland.ac.uk or userID@student.sunderland.ac.uk) will not be able to use the "eduroam" service whilst on the University of Sunderland campus.

The following guide provides information and help on getting connected. JANET Connection Checklist

Further information regarding the eduroam(UK) project is available from the eduroam(UK) Service web site

If you require any further assistance, please contact us on 0191 515 3333

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titleEduroam connection checklist
urlhttps://community.ja.net/library/janet-services-documentation/getting-started-eduroam-first-time-user-checklist

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titleWhere can I use Eduroam?
urlhttps://www.ja.net/products-services/janet-connect/eduroam/eduroam-participating

 

 

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