SunSpace

Welcome

Welcome to the SunSpace Wiki, your first port of call for all matters relating to SunSpace.

SunSpace is the University of Sunderland's Virtual Learning Environment (VLE), a web-based application with features for course management, communication, collaboration and online assignment submission, feedback and marking. SunSpace is powered by Pearson's Learning Studio, but has been enhanced with a number of plug-ins and extensions such as Turnitin, for assignment submission and plagiarism detection, and ClassLive for giving online, synchronous lectures to off campus students.

SunSpace and the SunSpace Wiki are administered and maintained by Web and Learning Technology Services (WaLTS).


Getting Started

SunSpace is accessed via My Sunderland, the platform which also hosts this wiki. Log into My Sunderland by clicking on the 'Log In' button in the top-right and entering your University username and password:

Then select 'SunSpace' from the Quick Links drop-down menu:

Alternatively, links to all of the most popular University systems can be found in the footer of all My Sunderland web pages:

SunSpace is compatible with all modern web browsers with standard settings and plugins, however due to the fast-paced nature of web and browser development compatibility problems can occasionally arise. If you have problems, see the FAQ How do I configure my browser to use SunSpace? for advice.

 

Getting Access

Students

All students will automatically be attached to SunSpace and enrolled onto all required module and programme spaces as soon as their registration is complete. See here for further information: Student Accounts.

Staff

Staff accounts on SunSpace and access to module and programme spaces is done on request by the WaLTS team. If you are a new member of staff, or need access to SunSpace for the first time, please contact us by sending an email to sunspace@sunderland.ac.uk. See here for further information: Staff Accounts.

External

External accounts, for external examiners for example, may have been given direct access to SunSpace rather than a University account, in which case SunSpace should be accessed from the external login page: http://newsunspace.sunderland.ac.uk/ using the username and password provided. See here for further information: External Accounts

 

Getting Help

The SunSpace Wiki

This wiki contains a wealth of information and resources to help you with SunSpace. Of particular use are the Frequently Asked Questions for Students, Frequently Asked Questions for Staff and Help and Support pages.

SunSpace Resources

There are also a number of resources available in SunSpace itself:

SOT - Student Orientation Tutorial - An online guide to using SunSpace, targeted at students bus also available to staff.

SFL - Skills For Learning - Not about SunSpace specifically, but a great resource for associated skills for learning such as how to find and evaluate information, avoid plagiarism in your work and how to get the best out of group working. Also available to staff.

IDT - Instructional Design Tutorial - For staff only, a module space on instructional design which includes sections on the default SunSpace tools and how to use and integrate external resources such as YouTube.

SAG - SunSpace Advice and Guidance for Staff - For staff only, this is where you will find detailed help guides and information on all aspects of SunSpace. This module has been created by WaLTS and includes help resources on the customisations we have made to SunSpace and the external tools which we have integrated to enhance the VLE.

Training

Bespoke training sessions are available from WaLTS for individuals and groups. Our experience has shown that training delivered to programme teams is particularly effective as such sessions result in a consistent approach across modules.

Technology Bytes

WaLTS, in conjunction with our colleagues in Academic Development, run regular Technology Bytes sessions for staff which cover SunSpace and all of the other tools and services which we have available to help enhance teaching and learning. For details of the latest sessions see this page: Technology Bytes.

Twitter

WaLTS run the University's official 'Alerts' Twitter feed: https://twitter.com/UniofSunAlerts where we live-post details of all problems affecting University systems, including SunSpace, and we also have our own team account if you would like to see what we are working on the rest of the time: https://twitter.com/UoS_WaLTS.

External Resources

Pearson maintain a web page where they have live information of the status of Learning Studio, the software which powers SunSpace: http://247pearsoned.custhelp.com/app/answers/detail/a_id/9740 and Turnitin maintain a similar page where you can find the status of Turnitin: http://www.turnitinuk.com/en_gb/services/system-status.

 

Reporting Problems

In the first instance, please consult the Frequently Asked Questions for Students and Frequently Asked Questions for Staff pages to see if the problem you are having has been previously reported. These pages will contain details of how to resolve the problem yourself whenever possible. If your problem is not addressed in the FAQ, student should contact their module leader, while staff should contact WaLTS by emailing sunspace@sunderland.ac.uk.

 

 

Recently Updated

 

7 Comments

  1. This new sunspace is SO confusing!!! Nothing is obvious, there are links that do not work, and so far the lecturers i have seen do not like it!!!  Couldnt find my timetable,and navigating around the new module pages is a nightmare!! You dont know where to find module guides, lecture slides or anything related to the module!!!  Please briong back the old sunspace it was so much easier to use!!!!

  2. Sorry to hear you're not finding the New SunSpace easier to use Barbara, personally I think it's much easier for students to use than old SunSpace.  Have you had a read through the Student Online Tutorial?  

    I have had extremely positive feedback from the CSP students: they say the new Zone is easy to use and easy to navigate.  If you log in to the Zone you'll find a mini tutorial guide that you should find helpful.  If you need any help, you know where I am!  

     

    1. I have no doubt that i will get the hang of it eventually.  I did have a quick look through the "how to use" guides, but unlike the zone, other modules do not appear to be doing things the same, for example SSC309 & SSC301 Pete Rushtron has put our module guide and lecture slides in doc sharing, but in the zone they are down the left hand side, i think thats where i am getting confused, and my other modules simply have nothing in them!! no module guides, no slides, rather disconcerting!! And everything takes so long to load!! i will however perservere and if i have any really big problems i will get in touch

       

      Cheers

       

      Barbara

  3. How do I find my lecture notes and module guides? Is it supposed to open up in the course list because if so mine is not loading?

    1. Hi Abby - yes once you are registered on modules they should appear in the course list, so you can go into each module space to find module materials.  If you're getting a 'loading' sign, you could try again in a different browser (Firefox is the recommended one), but it might be a technical problem.   Note: 

      All users requiring assistance with new Sunspace can contact the Sunderland Service Desk, tel +44(0)191 515 2992, email itsservicedesk@sunderland.ac.uk (24 hrs, 7 days a week)

  4. Hello,

    Hello My name is Melina and I have enrolled in the MA Education Program of Special Education. But according to the new Sunspace I am enrolled in a MA of Distance learning. There has been some kind of mix up obviously, but who do I contact to fix it?

    1. Hi Melina - speak to your Faculty Office to check that you have been registered on the correct programme.  If they say that you are already correctly enrolled, then contact your programme leader who will try to track down the problem.

      Sophie