Welcome to the SunSpace Wiki, your first port of call for all matters relating to SunSpace.
SunSpace is the University of Sunderland's Virtual Learning Environment (VLE), a web-based application with features for course management, communication, collaboration and online assignment submission, feedback and marking. SunSpace is powered by Pearson's Learning Studio, but has been enhanced with a number of plug-ins and extensions such as Turnitin, for assignment submission and plagiarism detection, and ClassLive for giving online, synchronous lectures to off campus students.
SunSpace and the SunSpace Wiki are administered and maintained by Web and Learning Technology Services (WaLTS).
SunSpace is accessed via My Sunderland, the platform which also hosts this wiki. Log into My Sunderland by clicking on the 'Log In' button in the top-right and entering your University username and password:
Then select 'SunSpace' from the Quick Links drop-down menu:
Alternatively, links to all of the most popular University systems can be found in the footer of all My Sunderland web pages:
SunSpace is compatible with all modern web browsers with standard settings and plugins, however due to the fast-paced nature of web and browser development compatibility problems can occasionally arise. If you have problems, see the FAQ How do I configure my browser to use SunSpace? for advice.
All students will automatically be attached to SunSpace and enrolled onto all required module and programme spaces as soon as their registration is complete. See here for further information: Student Accounts.
Staff accounts on SunSpace and access to module and programme spaces is done on request by the WaLTS team. If you are a new member of staff, or need access to SunSpace for the first time, please contact us by sending an email to firstname.lastname@example.org. See here for further information: Staff Accounts.
External accounts, for external examiners for example, may have been given direct access to SunSpace rather than a University account, in which case SunSpace should be accessed from the external login page: http://newsunspace.sunderland.ac.uk/ using the username and password provided. See here for further information: External Accounts.
The SunSpace Wiki
This wiki contains a wealth of information and resources to help you with SunSpace. Of particular use are the Frequently Asked Questions for Students, Frequently Asked Questions for Staff and Help and Support pages.
There are also a number of resources available in SunSpace itself:
SOT - Student Orientation Tutorial - An online guide to using SunSpace, targeted at students bus also available to staff.
SFL - Skills For Learning - Not about SunSpace specifically, but a great resource for associated skills for learning such as how to find and evaluate information, avoid plagiarism in your work and how to get the best out of group working. Also available to staff.
IDT - Instructional Design Tutorial - For staff only, a module space on instructional design which includes sections on the default SunSpace tools and how to use and integrate external resources such as YouTube.
SAG - SunSpace Advice and Guidance for Staff - For staff only, this is where you will find detailed help guides and information on all aspects of SunSpace. This module has been created by WaLTS and includes help resources on the customisations we have made to SunSpace and the external tools which we have integrated to enhance the VLE.
Bespoke training sessions are available from WaLTS for individuals and groups. Our experience has shown that training delivered to programme teams is particularly effective as such sessions result in a consistent approach across modules.
WaLTS, in conjunction with our colleagues in Academic Development, run regular Technology Bytes sessions for staff which cover SunSpace and all of the other tools and services which we have available to help enhance teaching and learning. For details of the latest sessions see this page: Technology Bytes.
WaLTS run the University's official 'Alerts' Twitter feed: https://twitter.com/UniofSunAlerts where we live-post details of all problems affecting University systems, including SunSpace, and we also have our own team account if you would like to see what we are working on the rest of the time: https://twitter.com/UoS_WaLTS.
Pearson maintain a web page where they have live information of the status of Learning Studio, the software which powers SunSpace: http://247pearsoned.custhelp.com/app/answers/detail/a_id/9740 and Turnitin maintain a similar page where you can find the status of Turnitin: http://www.turnitinuk.com/en_gb/services/system-status.
In the first instance, please consult the Frequently Asked Questions for Students and Frequently Asked Questions for Staff pages to see if the problem you are having has been previously reported. These pages will contain details of how to resolve the problem yourself whenever possible. If your problem is not addressed in the FAQ, student should contact their module leader, while staff should contact WaLTS by emailing email@example.com.