New self-service kiosk launches

The Gateway at Sir Tom Cowie Campus have launched an exciting new interactive self-service kiosk - lovingly named Kiosk Ken.

The Kiosk is a quick and convenient way for you to access all the information you need. It’s so easy to use with the answers to your questions a simple click away.

When you find yourself unsure as to which classroom you’re supposed to be in, you can quickly check your timetable at the kiosk by logging into the CMIS ePortal. You can even reset your University account password if you’ve had a particularly forgetful day!

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If you don’t have time to visit our fantastic team at the Gateway desk, but have a question, you can submit your enquiry at the kiosk. You can find plenty of information through the FAQs page, but if you want more information, you can simply log into Compass and ask away. Your questions will be sent straight to our Gateway team who will answer as quickly as possible. You can even use the kiosk to check any updates and solutions to enquiries you have submitted - so useful when you forget to check your student email.

The kiosk has some fantastic features designed to make your time at University so much easier. You can also see the availability of our International Student Support team, Student Adviser and Progression Teams if you need advice and support. The kiosk enables you to book your own appointment, all you need is your student number and an idea of when is the best time for you. The computer availability feature is also useful when you’re weighed down by library books and need to find an available computer to submit your latest assignment.

The great thing about the kiosk is that it is ready to help over the weekend too, meaning these fantastic features aren’t limited to Gateway opening hours. This allows you to access important contact details, services and information when it suits you.

We hope Kiosk Ken will see you soon! If you have any questions or thoughts about the new kiosk, contact gateway@sunderland.ac.uk or pop in to see our Gateway team at City Campus or at the Prospect Building.

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