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Customer Services

If you would like to contact Facilities to give us your feedback on any of our services or speak to a member of our team you can do so using the contact details below.

Facilities Helpdesk (0191) 515 3366


Facilities Helpdesk


Facilities Helpdesk staff can assist you with the following services:

RepairsIf you find anything is broken or damaged please contact the Helpdesk where the repair will be logged with Facilities Maintenance Service.
Move TeamIf you would like an item(s) or object moved, please complete the CAMS form.
Disposal of Electrical ItemsIf you require electrical items to be disposed of please enter the details on the CAMS form. 
Room Bookings

Please Provide: Dates, times, number of attendees, event title, preferred location and any additional requirements such as AV. 

Please email your room booking requirements to central.bookings@sunderland.ac.uk

Car Parking EnquiriesFor general car parking enquiries please contact the Facilities Helpdesk or click here. 
Out of Hours AccessFor out of hours access to a University building outside of normal working hours please complete an 'Out of Hours' access form.
Vending FaultsVending customers should report all vending faults to the location point indicated on the information panel on each machine. 
Key & Lock Ordering Form

If you would like to order a replacement key or lock, please download the Key & Lock Ordering form

When the form is completed, please email to facilities.helpdesk@sunderland.ac.uk

Please note, orders will only be processed if the form is signed by an authorised signatory (e.g Building Manager or Key Contact person)

Contact Information 

Facilities Helpdesk:(0191) 515 3366facilities.helpdesk@sunderland.ac.uk 

Opening Times: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 4:30pm 

Please Note: This service is unavaliable during University closure days. 

Service Standards


Facilities sets targets and standards to ensure high and consistent service levels are maintained.

Please see service standards below:

Facilities Helpdesk: Helpdesk Service Standards

Facilities Maintenance Service: Maintenance Service Standards  

Accommodation Services: Accommodation Service Standards

Childcare: Childcare Service Standards


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