If you would like to contact Facilities to give us your feedback on any of our services or speak to a member of our team you can do so using the contact details below.
Facilities Helpdesk (0191) 515 3366
Facilities Helpdesk staff can assist you with the following services:
|Repairs||If you find anything is broken or damaged please contact the Helpdesk where the repair will be logged with Facilities Maintenance Service.|
|Move Team||If you would like an item(s) or object moved, please complete the CAMS form.|
|Disposal of Electrical Items||If you require electrical items to be disposed of please enter the details on the CAMS form.|
Please Provide: Dates, times, number of attendees, event title, preferred location and any additional requirements such as AV.
Please email your room booking requirements to email@example.com
|Car Parking Enquiries||For general car parking enquiries please contact the Facilities Helpdesk or click here.|
|Out of Hours Access||For out of hours access to a University building outside of normal working hours please complete an 'Out of Hours' access form.|
|Vending Faults||Vending customers should report all vending faults to the location point indicated on the information panel on each machine.|
|Key & Lock Ordering Form|
If you would like to order a replacement key or lock, please download the Key & Lock Ordering form
When the form is completed, please email to firstname.lastname@example.org
Please note, orders will only be processed if the form is signed by an authorised signatory (e.g Building Manager or Key Contact person)
|Facilities Helpdesk:||(0191) 515 email@example.com|
Opening Times: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 4:30pm
Please Note: This service is unavaliable during University closure days.
Facilities sets targets and standards to ensure high and consistent service levels are maintained.
Please see service standards below:
Facilities Helpdesk: Helpdesk Service Standards
Facilities Maintenance Service: Maintenance Service Standards
Accommodation Services: Accommodation Service Standards
Childcare: Childcare Service Standards